Policys / FAQs
Regular Order Processing Time : 2-5 business Days
Regular Order Shipping Time : First Class or Priority 1-3 Days
Orders are shipped with UPS EVERY THURSDAY
*NO REFUNDS OR EXCHANGES* ALL SALES ARE FINAL
Please check your address to confirm it is correct. In the case that the address is incorrect you will be charged a $10 relabeling fee & you will have to re-pay the shipping fee.
Please feel free to email us at thebodyboutiqHELP@gmail.com
*Please allow up to 48 hours for a response*
Q: When do orders ship?
A: Orders ship every THURSDAY
Q: What size are your containers?
A: All PET plastic containers are 4 ounces
Q: How long will it take me to get my order?
A: Items take 2-5 business days to ship. Our OFFICIAL business days are Monday-Thursday. From there items take 1-4 business days to get to you through USPS.
Q: Can I return my items?
A: No we do not do any returns. ALL SALES ARE FINIAL. If a item comes damaged within 3 days of you recieving the package please email us with your order number and a image of the item. (@thebodyboutiqHELP@gmail.com)
Q: Do your products contain preservatives?
A: NO! We do not use any unnecessary ingredients in our products.
Q: Why hasn't the status of my tracking number updated since being located at the post office?
A: Currently USPS is backed up, please allow time for them to get your package to you in a timely manner. Also be aware that once we give them your package we have no control over what happens with your order. If your order is lost or stolen please put in a claim with USPS.
Q: I have a question about my order, how do I get in contact?
A: You can email thebodyboutiqHELP@gmail.com at anytime. Please allow 24-48 hours to recieve a response!
Q: My order has not been delivered but is marked delivered on USPS, what do I do?
A: I would recommend waiting 2 days to see if they may have delievered your order. Sometimes if the time gets late they mark the order as delievered and they will deliver it the following morning. If not, please file a claim with USPS.
Q: I placed a order and have not gotten a email confirmation. What do I do?
A: Sometimes confirmation emails are likely to end up in your spam folder.
Q: Where is my tracking number ?
A: Once your order is fufilled and you have not recieved a tracking number sometimes tracking information is likely to end up in your spam folder. If you still have not recieved it please email us @thebodyboutiqHELP@gmail.com.